Support

SnipTool lives in your menu bar (look for the scissors icon ✂️). You can start a capture three ways:

• Rectangle Snip: Press ⌘ ⇧ 1 then drag to select a region.
• Window Snip: Press ⌘ ⇧ 2 then click any window.
• Menu bar: Click the ✂️ icon and choose a capture mode.

Three things to check, in order:

1. Accessibility permission. Go to System Settings → Privacy & Security → Accessibility and make sure SnipTool is toggled on. If you just granted it, quit and relaunch SnipTool.

2. The shortcuts toggle. Open Settings → General and confirm Enable Global Shortcuts is on.

3. A conflict with another app. If another app already claims ⌘ ⇧ 1 or ⌘ ⇧ 2, it may win. Quit the other app to confirm that is the cause.

Capture always works from the menu bar icon, whether or not the shortcuts do.

Yes. macOS requires Screen Recording permission for any app that captures your screen. SnipTool uses this permission only when you actively trigger a screenshot — it never monitors your screen in the background.

SnipTool collects zero data. All processing is on-device. You can verify this in the app's Privacy Policy.

Use ⌘ S (Quick Save) to save to the last folder you used. The first time, a folder picker appears — choose your preferred location and SnipTool will remember it.

Use ⌘ ⇧ S (Save As) to choose the folder and file format each time.

SnipTool exports as PNG (default), JPEG, TIFF, and PDF. Select your format in the Save As dialog.

Every screenshot is automatically copied to your clipboard the moment you capture it — before the annotation editor even opens. You can paste it immediately into any app.

Pen, highlighter, eraser, rectangle, ellipse, arrow, line, text, and emoji — plus pixelate, blur, and text extraction with Pro. See the features page for the full list.

Use ⌘ Z to undo and ⌘ ⇧ Z to redo. Undo covers everything, including the Pro effects.

Press Escape, or click the ✕ button at the right end of the toolbar. The editor closes without saving.

Your original capture is still on the clipboard — it is copied there the moment you capture, before any annotation. Only the annotations are discarded.

Click any Pro tool in the editor toolbar — the ones marked with a PRO badge — to open the purchase screen, then click Restore Purchase.

Make sure you are signed in to the App Store with the same Apple Account you bought it with. Restoring is free and works on every Mac using that account.

No. Pro is a one-time $1.99 purchase. There is nothing to renew and nothing to cancel.