Support

Answers to common questions about SnipTool.

Getting Started

How do I take a screenshot?

SnipTool lives in your menu bar (look for the scissors icon ✂️). You can start a capture three ways:

Rectangle Snip: Press 1 then drag to select a region.
Window Snip: Press 2 then click any window.
Menu bar: Click the ✂️ icon and choose a capture mode.

Why isn't the keyboard shortcut working?

Global hotkeys require Accessibility permission. Go to System Settings → Privacy & Security → Accessibility and make sure SnipTool is toggled on.

If you just granted permission, quit and relaunch SnipTool.

SnipTool asks for Screen Recording permission. Is that safe?

Yes. macOS requires Screen Recording permission for any app that captures your screen. SnipTool uses this permission only when you actively trigger a screenshot — it never monitors your screen in the background.

SnipTool collects zero data. All processing is on-device. You can verify this in the app's Privacy Policy.

Saving & Exporting

Where are my screenshots saved?

Use S (Quick Save) to save to the last folder you used. The first time, a folder picker appears — choose your preferred location and SnipTool will remember it.

Use S (Save As) to choose the folder and file format each time.

What file formats are supported?

SnipTool exports as PNG (default), JPEG, TIFF, and PDF. Select your format in the Save As dialog.

How do I copy a screenshot to the clipboard?

Every screenshot is automatically copied to your clipboard the moment you capture it — before the annotation editor even opens. You can paste it immediately into any app.

Annotation Editor

What annotation tools are available?

Pen — freehand drawing with configurable colour and stroke width
Highlighter — semi-transparent marker for callouts
Shapes — rectangle, ellipse, arrow, and line
Text — add labels with configurable size and colour
Eraser — remove any stroke or label

Use Z to undo and Z to redo.

How do I close the annotation editor without saving?

Press Escape or click Done. The editor closes without saving. Your screenshot is still on the clipboard.

Contact support

Email us at support@novaapp.dev. We typically respond within 1–2 business days.